Refund, Modification, and Cancellation Policy

Thank you for shopping at [sv slug=”store-name”]! We want you to be happy with your purchase. This policy explains how refunds, order changes, and cancellations work for items bought from our online store. By placing an order, you agree to these rules, so please read them carefully.

Understanding Our Terms

When we say “you” or “your,” we mean you, the customer using the [sv slug=”store-name”] website. “We,” “our,” “us,” or “The Company” refers to [sv slug=”store-name”] website. “Party” or “Parties” means both you and us. All these terms can be used interchangeably and simply refer to the agreement needed for us to help you with your needs under our local laws.

1. Changing or Cancelling Your Order

1.1 Modifying Your Order

You can change your order within 24 hours of placing it.

1.2 Cancelling Your Order

You can also cancel your order within 24 hours of placing it. However, a restocking fee of USD  4.99.00  will be charged for cancellations.

Please note: We can’t guarantee that we’ll be able to change or cancel orders at all times, and we always have the right to process your order. To cancel, please email us at [sv slug=”support-email”].

2. When You Can Get a Refund

You can only get a refund if one of these two things happens:

  • You don’t receive your ordered items at all (this will be investigated).
  • It has been less than 24 hours since you placed your order.

3. Refunds and Store Credits

3.1 Refunds

If you qualify for a refund, we will process it within 3 business days after our team approves your claim. The money will be sent back to the original payment method you used.

3.2 Store Credits

Sometimes, instead of a refund, we might offer store credit. You can use this credit for future purchases on our website, and it will be valid for a specific time. Any unused credit after that period will be lost.

4. Contact Us

If you have any questions or concerns about our Refund, Modification, and Cancellation Policy, please reach out to us at [sv slug=”support-email”]. Our customer support team is happy to help you.